Mk2 Privacy Policy — Protection & Use of Your Data
This document explains how mk2 collects, uses, and protects your personal information when you use our platform. We are committed to making the privacy and data security of Malaysian users our top priority.
Information We Collect
Mk2 collects various types of information when you register an account and use our platform, including:
- Account Information: Full name, email address, phone number, date of birth, and other registration details required for identity verification.
- Device & Browser Information: Technical data such as IP address, device type, operating system, browser used, and internet connection details.
- Payment Information: Financial transaction details related to deposits and withdrawals, including local payment methods used (Boost, Touch 'n Go, bank transfer) and transactions in Malaysian Ringgit (MYR).
- Cookies & Usage Data: Anonymised activity tracking data on the platform, collected via cookies and other tracking technologies to improve the user experience.
Data is collected lawfully and used only for the purposes described here, in compliance with Malaysian data protection laws.
How We Use Your Information
Information collected by mk2 is used for the following purposes:
- Processing account registrations and verifying user identities.
- Managing financial transactions securely and efficiently.
- Delivering a personalised gaming and entertainment experience, including promotional offers and mobile support.
- Improving service quality through usage analytics and user feedback.
- Fulfilling legal obligations and regulatory requirements throughout our operations.
- Providing responsive customer support and helping resolve issues promptly.
Cookies & Tracking
Mk2 uses cookies to support website operations and provide a better experience for users. Cookies allow us to recognise returning users and collect site performance data.
Users can manage cookie settings through their browser; however, some platform features may not function properly if cookies are disabled.
We also use other tracking technologies for traffic analysis and targeted advertising, in compliance with data protection regulations.
Data Storage & Security
All user information is stored with a high level of security, using the latest encryption technology and industry-standard protected servers.
Only authorised, trained personnel are granted access on a need-to-know basis, and all access is audited to prevent data breaches.
We also have a disaster recovery plan in place to ensure data can be restored in the event of loss or damage.
Sharing Information with Third Parties
Mk2 does not sell users' personal information to third parties. However, data may be shared with service providers that support platform operations — such as payment providers, customer support, and hosting technology partners — all of whom are bound by strict confidentiality and security agreements.
Should the relevant authorities request information in connection with a legal investigation, mk2 will comply with local legislation and provide only the necessary information in a limited and ethical manner.
User Rights
Mk2 users have the right to access their collected personal data, request corrections to inaccurate information, and apply for data deletion in accordance with legal requirements.
To exercise these rights, users may contact our support team through the platform or via email. We will respond within a reasonable timeframe in accordance with our internal procedures and Malaysian legal requirements.
Changes to the Privacy Policy
Mk2 reserves the right to update or amend this privacy policy at any time to ensure it remains aligned with technical developments, legislation, and industry best practices. A notice of changes will be posted on this page, and users are encouraged to review it periodically.
Continued use of the mk2 platform after changes to this privacy policy are posted constitutes your acceptance of those changes.
For any enquiries regarding our privacy policy, contact mk2 support at: [email protected]